Scentbird Charged Me Twice: What Should I Do?

If Scentbird has charged you twice, it can be a misunderstanding or an error. The first thing to do is check your subscription status and order history on the Scentbird website to confirm whether the double charge is made for two different orders. If it’s an error, contact Scentbird’s customer service as soon as possible. You can reach them via email or directly through their website. Make sure to provide all the details about the double charge, including the date and amount charged. Customer service should typically resolve the issue, and if they verify it’s a mistake, they’ll refund the duplicate charge.

How Do I Contact Scentbird Customer Service?

Scentbird is the perfect solution for those who want to switch up their fragrance selection without breaking the bank. With a Scentbird subscription, you can receive a new fragrance each month to spritz on and enjoy. However, if you’re experiencing an issue with your subscription or have a question that needs to be addressed, you may be wondering how to contact Scentbird customer service.

Luckily, Scentbird makes it easy to get the help that you need. The first step is to visit their Help Center page, which features a range of FAQs and articles to answer common questions and provide guidance. Here, you can learn more about how the service works, how to handle billing and shipping issues, and how to navigate the website and understand your account.

If you cant find the answer you need on the Help Center page, your next step is to contact Scentbird customer service directly. This will allow you to connect with a representative who can help you with your specific issue or question.

When contacting customer service, it’s a good idea to provide as much detail as possible about the issue at hand. This might include your account information, details about your subscription, or a description of the problem youre experiencing. The more information you can provide, the easier it will be for the customer service team to assist you quickly and efficiently.

In addition to email support, Scentbird also offers a live chat feature that allows you to connect with a representative in real-time. This can be a great way to get immediate help with an issue or question. Simply click the chat icon on the website and youll be connected with a representative who can assist you.

How to Cancel a Scentbird Subscription

To cancel your Scentbird subscription, you can log into your account and navigate to the “Subscription” tab. From there, click on “Cancel Subscription” and follow the steps provided. You can also contact Scentbird customer support for assistance with cancelling your subscription.

Although Scentbird subscription items can’t be refunded, there’s a solution for damaged items. Keep reading to find out how to easily replace your item(s) within a specific time frame.

How Do I Get My Money Back From Scentbird?

If youre a Scentbird subscriber and are having trouble getting your money back, it can be a frustrating and worrying situation. Despite the brands policy that items can’t be returned or refunded, there are still some ways to resolve the issue.

Firstly, it’s important to understand the reason for your dissatisfaction with the product. Is the scent not to your liking, or did the item arrive damaged or with defects? Knowing the issue at hand will allow you to tailor your approach to finding a solution.

If the item you received is damaged or faulty, it’s best to contact Scentbirds customer service team immediately. They may be able to offer you a replacement item or a refund if the damage is significant.

Another option is to reach out to your payment provider and dispute the charge. Depending on your payment method, you may be able to request a chargeback on your account. Be sure to explain your situation and provide any evidence you’ve to support your claim.

In some cases, it may be possible to seek legal action against Scentbird if the issue isn’t resolved satisfactorily. This is a last resort option and shouldn’t be undertaken lightly. Consulting with a legal professional can help you determine whether you’ve a strong case and what steps to take next.

Source: Can I return my Scentbird subscription order?

Now that we’ve gone through the process of cancelling a Scentbird subscription, it’s important to note that there are a few other things to keep in mind. For example, if you cancel your subscription in the middle of a billing period, you’ll still receive any remaining products that you’ve paid for. Additionally, it’s always a good idea to double-check that your account has been properly cancelled to avoid any unwanted charges. With that said, let’s explore some common questions and concerns that users may have when cancelling their Scentbird subscription.

How Do I Completely Cancel Scentbird?

Scentbird is a subscription-based perfume service that allows customers to receive a monthly supply of their favorite fragrances. However, should you decide to cancel your subscription, you can do so easily by following a few simple steps. Firstly, navigate to the Scentbird website and log in to your account. Once logged in, select Subscription Status from your profile dropdown menu located in the top right corner.

This will initiate the cancellation process. It’s important to note that if you’ve any remaining credits or unused subscription time, you’ll have the opportunity to use these before your subscription is officially cancelled.

It’s a good idea to double-check that your subscription has been cancelled by reviewing your account information after completing the cancellation process. This will ensure that you won’t be charged again for any future shipments and will prevent any unwanted surprises on your credit card or bank statement.


In conclusion, it’s important to always check your bank statements and receipts and to keep track of your purchases, especially when it comes to online subscriptions and services such as Scentbird. While mistakes can happen, it’s crucial to take action and communicate with the company if you’re charged twice or notice any discrepancies. Scentbird's customer service team can be reached through multiple channels, and they’re likely to resolve the issue promptly. By being vigilant and proactive, you can prevent similar incidents from occurring in the future and ensure a smooth and hassle-free subscription experience.

  • Gillian Page

    Gillian Page, perfume enthusiast and the creative mind behind our blog, is a captivating storyteller who has devoted her life to exploring the enchanting world of fragrances.

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