Can I Exchange Something at Sephora Without a Receipt?

This is a common question that many customers have when they want to return or exchange a product at the popular beauty retailer. According to their policy, new or gently used items that can be found within their system will be processed accordingly, allowing for a refund or exchange. However, it’s important to note that any products that can’t be verified within their system won’t be eligible for a refund, exchange, or merchandise credit. Therefore, it’s crucial for customers to provide proof of purchase, such as a receipt, when returning or exchanging items at Sephora to ensure a smooth and successful transaction.

How Many Times Can You Exchange an Item Sephora?

Can I Exchange Something at Sephora Without a Receipt?

Sephora offers a flexible return and exchange policy for it’s customers. In-store purchases at Sephora can be exchanged or returned within 60 days of purchase with a receipt. This policy applies to both regular and sale items.

This includes both online purchases for in-store pickup and purchases made directly in-store using the Buy Online and Pick Up service. Again, a receipt is required for a full refund, and without a receipt, the refund will be processed at the lowest selling price.

The same conditions apply: new or gently used condition with a valid receipt for a full refund, or the lowest selling price without a receipt.

However, if you’ve made a purchase from a Sephora at Kohl’s location, it’s important to note that you can’t return or exchange it at a regular Sephora store. Instead, you’ll need to return your purchase to a Sephora at Kohl’s store. It’s also worth mentioning that purchases made on and in regular Sephora stores can’t be returned or exchanged at Sephora at Kohl’s.

Can You Return Sephora at Kohl’s?

If you find yourself in a situation where you need to return or exchange a purchase made at Sephora at Kohls, it’s important to be aware of the specific return policy in place.

It’s worth noting that Sephora at Kohls is a partnership between the two companies, allowing customers to access a curated selection of Sephora products within Kohls stores. While this collaboration provides convenience and accessibility, it also means that returns and exchanges must be processed within the designated store, rather than at a regular Sephora location.

By familiarizing yourself with the return guidelines and having the necessary documentation on hand, you can ensure a seamless return experience.

How to Initiate a Return at Sephora at Kohl’s

You can initiate a return at Sephora at Kohl’s even if you don’t have a receipt. Simply go to the customer service desk at your nearest Kohl’s store that’s a Sephora inside. Provide the staff with the item you wish to return, and they’ll assist you in processing the return. Keep in mind that without a receipt, you may receive store credit instead of a refund to your original payment method. It’s always a good idea to contact the store beforehand or check the Sephora website for their specific return policy.


If the product can be verified, it will be processed in accordance with Sephora's refund and exchange policy. However, any items not traceable within their system will unfortunately be ineligible for a refund, exchange, or merchandise credit. It’s therefore crucial to retain receipts for future reference and ease of transactions.

  • Gillian Page

    Gillian Page, perfume enthusiast and the creative mind behind our blog, is a captivating storyteller who has devoted her life to exploring the enchanting world of fragrances.

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